Scheduling Calls Reduced
Patient Satisfaction Increase
Lower No-Show Rate
The Challenge
Regional Health Network handled all appointment scheduling by phone, overwhelming their front-desk staff and frustrating patients with long hold times. There was no easy way for patients to book, reschedule, or receive reminders, and no-show rates were climbing. They needed a modern, HIPAA-conscious mobile experience.
The Solution
We designed and developed a cross-platform mobile app for iOS and Android that lets patients book and manage appointments, receive automated reminders, complete intake forms, and message their care team. We built a secure backend that integrates with their existing records system, with role-based access and full audit logging.
The Results
The app reduced routine scheduling calls by 70%, improved patient satisfaction scores by 45%, and measurably cut no-show rates through automated reminders. Front-desk staff now focus on in-person patients instead of the phone.